Could not get a scene API

Help and Troubleshooting
1

I’m trying to send an assembly from SOLIDWORKS using the newest version of the plugin and am getting the error:
“An error occured during connection to KeyShot Studio: Failed to connect. Could not get a scene api. Please check your installation.”
After comparing the folder for KeyShot Studio to KeyShot 11 in my Documents folder, it seems that the file “sceneapi.log” is missing from Studio. I’ve tried doing a full uninstall and reinstall of KeyShot and that didn’t do anything. Any suggestions on how I can get this file to generate would be appreciated, not being able to send files via the plugin is really inconvenient.

2

@esummers Eric, I’m hoping someone in the community has some insight into your issue but if you’re on a time crunch, our Support team would be happy to take a look at this and give you some suggestions: KeyShot Support

3

Hi Maura - the reason I posted here is because I can’t sign in to the support portal. Your link brings me to a sign in page that thinks my login credentials are incorrect, even though I can sign in on the main KeyShot site and here on the forum. So I guess this is really a “help, something isn’t working right” for the Support Portal.

4

Thanks for letting me know! and sorry about that! I’ll look into that for you, stay tuned.

5

Sending you a message via the Chat functionality! (Message icon in the top right corner)

6

I have forwarded your issue to our developers :slight_smile: