I recently transitioned from full time to independent contractor at the company I work for, and we are having some issues converting the Keyshot license over to my contractor laptop so I can continue making renders. Additionally, we are trying to update to a later version of Keyshot (I was previously running version 8.2 but am hoping to upgrade to 11 or 12.)
We installed Keyshot 2023 on the laptop but it would not let us use our floating license as a valid license key. Is there anyway to convert the floating license to a subscription license?
Our tech guy has reached out to your support email and hasn’t gotten anywhere with them so I am hoping someone can help me. I am moving out of the country next week so would really like to get this resolved soon.
As the dedicated account manager for Rogue Fitness, moving forward please feel free to reach out to me directly for all things KeyShot.
On 11/2/2023 when your ticket was submitted, I was alerted by our support team and reached out to Dave Hoffman that same day. We have been in communication and actually have a scheduled call tomorrw, 11/8/2023 at 1:30PM EST regarding your license solution. I will forward you the Teams Meeting link as it would be a pleasure to connect with you as well!
I understand that you are moving out of the country next week. Rest assured I will make sure that your transition from a floating license to a subscription license is quick and seamless, with no disruption or downtime to your workflow.
I look forward to hopefully speaking with you tomorrow!